Hands-off leadership is key to creating a strong, highly-functioning team. While it's a challenge, creating a culture built off of this principle is worth it. Your agency is growing, your teams are creating some amazing work, and you have new clients every month, but you’re barely hanging on. Each day is filled with meetings and check-ins, which means you don’t have time for the business development you want.
A couple of weeks ago I spoke to interaction designer Richard Child. Richard has spent the last year working at one of Spain's largest startups. He's recently branched out on his own under the moniker of Grid North Design. Richard talks about the importance of referrals, time management, and understanding your clients' core problems.
This week I had the pleasure of chatting with Laura Williams of Laurium Design. Laura told me about her struggle with turning down work, establishing client ground rules and how a fundamental shift in her proposal writing process wins her more and better projects.